- Introduction
This Privacy Policy explains how personal information is collected, processed, stored, and protected in connection with the London Casino online platform, operated by CPM Online Ltd, for users who access the service from Canada. By using the website and related services, you acknowledge that you have read and understood this Privacy Policy.
This Privacy Policy applies to all individuals who interact with London Casino, including registered account holders and visitors to the website. The handling of personal information is carried out in accordance with applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA) at the federal level, and relevant provincial frameworks where applicable, including Ontario’s Freedom of Information and Protection of Privacy Act (FIPPA) and Alberta’s Personal Information Protection Act (PIPA).
Questions about this Privacy Policy or the handling of personal information may be directed to contacts@casino.ca.
- Information Collected
London Casino collects personal information that is necessary to operate the service, maintain account security, and comply with legal and regulatory obligations. The categories of information that may be collected include the following.
2.1 Information Provided Directly
This includes full name, date of birth, residential address, email address, telephone number, and any documentation submitted for identity verification purposes. Additional information may be collected when contacting customer support or submitting a complaint.
2.2 Information Collected Automatically
When the website is accessed, technical data may be collected, such as IP address, browser type, device identifiers, pages visited, session duration, and referring URLs. This information is collected through cookies and similar tracking technologies.
2.3 Information From Third Parties
In certain circumstances, information about a user may be received from third-party identity verification providers, fraud prevention services, or regulatory bodies, where permitted by law.
- Use of Personal Information
Personal information is used for the purposes set out below.
Purpose - Legal basis
- Account registration and identity verification - Contractual necessity and legal obligation
- Processing transactions and account activity - Contractual necessity
- Fraud prevention and security monitoring - Legitimate interest and legal obligation
- Compliance with regulatory requirements - Legal obligation
- Responding to support requests and complaints - Contractual necessity and legitimate interest
- Website analytics and performance improvement - Legitimate interest
- Sending service-related communications - Contractual necessity
Personal information is not used for unsolicited marketing without the user’s explicit consent. Where consent is the basis for processing, it may be withdrawn at any time by contacting contacts@casino.ca.
- Cookies and Tracking Technologies
London Casino uses cookies and similar technologies to maintain session integrity, analyze website usage, and support security functions. Cookies may be session-based or persistent.
Browser settings may be adjusted to refuse cookies or to provide alerts when cookies are being sent. Disabling certain cookies may affect website functionality. A separate cookie notice is available on the website and provides additional detail on the types of cookies used and how to manage preferences.
- Disclosure of Personal Information
Personal information is not sold, rented, or traded to third parties. Personal information may be shared in the following circumstances:
- With service providers that assist in operating the platform, subject to contractual data-protection obligations.
- With regulatory authorities, law enforcement agencies, or gaming commissions where disclosure is legally required.
- With identity verification and fraud prevention providers as part of compliance obligations.
- In connection with a corporate restructuring, merger, or acquisition, where permitted by law and subject to equivalent privacy protections.
Any third party that receives personal information from London Casino is required to handle it in a manner consistent with this Privacy Policy and applicable law.
- Data Retention
Personal information is retained for as long as necessary to fulfill the purposes described in this Privacy Policy or as required by applicable law and regulatory obligations. Account information is generally retained for a minimum period following account closure, in accordance with anti-money-laundering and gaming regulatory requirements. When information is no longer required, it is securely deleted or anonymized.
- Rights of Users in Canada
Under PIPEDA and applicable provincial legislation, users have the following rights in relation to their personal information:
- The right to access the personal information held about them.
- The right to request correction of inaccurate or incomplete information.
- The right to withdraw consent for processing where consent is the applicable legal basis.
- The right to request an explanation of how their information has been used.
- The right to file a complaint with the Office of the Privacy Commissioner of Canada if they believe their privacy rights have been violated.
To exercise any of these rights, a written request should be submitted to contacts@casino.ca. A response will be provided within the timeframe required by applicable law, generally within 30 days of receiving a complete request.
- Security Measures
London Casino implements technical and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, or destruction. These measures include access controls, encryption of data in transit, and internal data-handling procedures.
No method of transmission over the internet or method of electronic storage is entirely secure, and absolute security cannot be guaranteed. In the event of a data breach that poses a real risk of significant harm, affected individuals and the Office of the Privacy Commissioner of Canada will be notified as required by law.
- Cross-Border Data Transfers
Operations are based in Canada, with a registered address at One Dundas Street West, Toronto, M5G 1Z3. Where personal information is transferred to service providers located outside Canada, steps are taken to ensure that equivalent privacy protections are in place, consistent with PIPEDA requirements.
- Changes to This Privacy Policy
This Privacy Policy may be updated from time to time to reflect changes in practices, legal requirements, or regulatory obligations. The current version of this Privacy Policy is always available on the website. Users are encouraged to review this document periodically. Where changes are material, notice will be provided through appropriate channels.
- Contact and Complaints
Questions, concerns, or complaints regarding this Privacy Policy or the handling of personal information may be directed to:
Email: contacts@casino.ca
Mailing address: CPM Online Ltd, One Dundas Street West, Toronto, M5G 1Z3, Canada
If a user is not satisfied with the response, the complaint may be escalated to the Office of the Privacy Commissioner of Canada at www.priv.gc.ca, or to the relevant provincial privacy authority, depending on the user’s province of residence.